If you’d like to share some kind words and smiles, please ask our front desk staff for a comment card at your next appointment. We’d love to hear about your experience!
“Where do I even start? First, I was impressed the moment I walked in to your office a year or two ago for my initial consultation. The office was clean, bright, and easy to find. Everyone greeted me with a smile. And then, to top that off, you outlined and executed a treatment plan for my teeth. A great plan that ultimately brought me to an oral surgeon for surgery to further improve the alignment of my teeth. And when I got home from the surgery, there were flowers from your office and a note wishing me a speedy recovery.
“Well — I was just undone. Never have I seen such well-coordinated care involving multiple doctors. Never have I felt more cared for.
“Thank you so much — for everything.”
Gwen Zahn, McCandless, PA
“I have had two children go through treatment at Drs. Grady, Kastner, and Gornick’s office and will start my youngest there this year. My children have never once complained about going to an appointment, and my youngest is so excited to start her treatment. This is because your office and staff have made our experience pleasant, easy, and worry-free. Everyone that you encounter during your time in the office is professional, courteous, and caring. The doctors and assistants go above and beyond to make your child’s experience a positive one. My kids’ smiles are more beautiful than ever, thanks to your office! We left smiling too!”
Melanie Yourish, Allison Park, PA
“I wanted to send a quick note to “Thank You” again for your kindness, patience, and understanding with my son today. Your patient manager was exceptional and went above and beyond as well. You are very fortunate to have an employee like her. She treated Josh as if he were family.
“We are still working on figuring out the magic trick that you showed us! But one thing I have no trouble figuring out is that you are an amazing doctor and your compassion toward my son and to your patients is heartwarming and genuinely appreciated.”
Bev Jordan, West Deer, PA
“Well, this is my third child's final visit with your office. I have pretty much been coming to your office since my 20-year-old daughter was seven years old. What I really want to say is THANK YOU. My family constantly gets compliments on how beautiful our teeth are, and it’s because of all of you!! (I recommend you a lot.)
“We really appreciate your professionalism, expertise, and especially for working with us to make it possible to afford.
“Thank you so much”
The Carter Family, Wexford, PA
“I’d like to take this opportunity to compliment you on your facilities and service. Since our first visit, about nine years ago, through today, your office continues to be one of the most professionally run, well organized, clean, and pleasant medical offices in our area. Additionally, your staff — both front office and the technicians — are ALWAYS more than eager to help, to answer questions, and to put your patients and parents at ease.
“Additionally, as an active member of the community, I see your names around and know that you are generous and charitable people — again, thank you. I couldn’t find a better place to take my children for their orthodontic treatment.
Laurie Valenta, Sewickley, PA
I write to you with great sincerity and appreciation for the wonderful and professional experience that I had from beginning to end with you and your staff, not to mention my great new smile!
“As General Manager for a Cadillac Dealership, I know something about meeting customer expectations at a very high level. From my very first consultation and the subsequent dozens of office visits, I was treated like a true VIP by each and every member of your staff on every visit. I was welcomed with true enthusiasm and recognized even by the technicians and associates who were not providing care to me on that day. Everyone who made eye contact with me spoke with me or at least acknowledged me with a wave or smile. I felt like a guest in your home at first and eventually like a family member! This type of care reflects great training and leadership. More importantly, it tells me that you are blessed to have such wonderful, caring associates employed in this office. These wonderful women went overboard to represent your office as a place where I will eagerly send friends and family for their orthodontic needs. You should be proud of the job that they do ... and they should have great pride as well!
“Over the full term of my treatment there were many chances for someone, (anyone) to fall short of excellence. No one did. There were plenty of chances for me to have just an average experience. I never did. Instead, I eagerly looked forward to my visits and the opportunity to be blown away by the care of your staff. They always did.
“I have a great story to tell my own team now. I learned a great lesson myself in customer care by watching true professionals and two very caring doctors at work.
“May God bless you all!”
Warren S. Babish, Mars, PA
“Although we are not quite done, we wanted you to know that your skills, company/practice, and staff members have been helpful, friendly, kind, and very much on top of their game. We have heard from others and also agree ... the office runs like clockwork. You all go the ‘extra mile’ and we all appreciate your care.”
The Chavaras, Pine Twp., PA
“Your office is wonderful. So efficiently run! We really appreciate that everyone is so friendly and pleasant, and works hard to make treatment quick and painless. Thank you!”
Dana Wettergreen, Pittsburgh, PA
“I have never been to any doctor’s office that is run as efficiently and cheerfully as this office. The entire staff is kind and great at what they do! Thanks!”
Monika Tomko, Wexford, PA
“We love coming to your office. Everyone is very friendly and helpful. My daughter really enjoyed the extra ‘perks,’ such as the water bottle filled with candy when her braces were taken off. Thank you for your attention to the little things! It pays off.”
Julie Bernd, Zelienople, PA
“Your practice is surreal! It‘s like going to another world because everyone is so nice and so happy! We call it ‘Fantasy Island.’ ”
Lora & Rob Tronetti, Gibsonia, PA
“We visited and researched three other orthodontic practices. This one was superior in all categories.”
Casey Mrazik, Bradford Woods, PA
“Everyone at this facility has been an absolute joy to work with.”
Kaylee Lohr & Family, Wexford, PA
“My son and I receive great care here! I recommend your practice to everyone that asks about our braces.
Jane Moran, McKnight, PA
“Everyone in this office is always so pleasant! I love coming in and I feel very welcomed by everyone!”
Joyce Tompkins, Ross Twp., PA
“We are extremely pleased with the exceptional attention your office/staff gives us. Your office is always busy, but everyone is always treated so well. Thank you for always being so attentive. It is nice to see that you are willing to stock your waiting room with things to do for the kids while they wait. It is obvious that you care about your patients and their needs — willing to go that extra mile to make everyone comfortable! Thanks!”
Noah Mailliard, North Hills, PA
“We have all had our braces done in your office. We are completely happy with the office and all of your staff. It has been at least ten years with your office and I haven’t been sorry once. Thanks for all your help.”
Adam, Dustin, and Colleen Hirsh, Warrendale, PA
“Your entire office personnel is the best!”
Gregg Elser, Adams Twp., PA
“Wonderful atmosphere — professional and friendly.”
Lyndsay Denmead, Seven Fields, PA
“Dear Dr. Grady, Dr. Kastner, and Dr. Gornick,
“Thank you so much for treating my children. We were so impressed with how friendly and courteous your staff was. My daughter was a little apprehensive about getting braces but was put completely at ease throughout her treatment. As a dentist I really appreciate how you and your staff stress proper hygiene while the kids are undergoing orthodontic treatment. The final results I see coming out of your office are excellent as well as the oral hygiene of the patients. Thank you so much for your professionalism.”
Dr. Tod A. Wirtz
“Drs. Grady, Kastner, and Gornick have been my choice for my patients’ orthodontic needs for 20+ years. They are able to refine my patients’ treatment down to the last-minute detail on aesthetic cases and complex orthodontic-surgical cases. The results this group of orthodontists can produce are amazing, very predictable, and satisfying both to me and my patients. But most of all, these three doctors really care about their patients, which is one of the most important aspects of health care.
Dr. Gary W. Machiko